Since Arun Estates formed in 1991 our customers have been the centre of everything we do, prioritising their needs and ensuring we deliver the very best service whilst helping them “move forwards on their life’s journey”. To deliver this we know our staff need to be trained to the highest level and we are proud to have our own Training Department who are committed to helping our staff excel across all areas of the business.
To further support and enhance the in house training we decided to look externally into the opportunity to provide our sales teams with the chance to gain an industry recognised qualification. It was here we found ‘Property Mark Qualifications’ and embarked on a new and exciting journey with them to become an accredited centre to deliver both Level 2 and Level 3 Qualifications within our own organisation.
Property Mark are one of the leading membership bodies for the estate agency sector and share our passion for delivering excellence, the awards delivered via ‘Property Mark Qualifications’, aim to raise standards within the industry through increasing knowledge of legislative and customer related practises. Combining this with our own gold standard training will enable our sales teams to work even more professionally and compliantly with our customers to exceed their expectations and deliver the highest quality service and advice.
Gaining our accreditation in March 2023 was an immensely proud moment for Arun Estates which was closely followed by two of our Senior Training and Development Team obtaining their Level 2 and Level 3 Awards. This enables us to support our learners through their qualifications with an in depth understanding of the commitment involved and ensures the support we offer our learners is effective in guiding them through the process.
Since then, we have worked to produce a programme to provide our staff with the required support to help them study and ultimately pass their exams. This means we can build on what we have already trained out and hopefully make the learning experience as manageable and enjoyable as possible.
At this time there is no need to be qualified in any way to work as an Estate Agent, however, we will be ahead of the curve should legislation change in the future.
Dan Daly, Group Training Director at Arun Estates “We are excited to be embarking on this new journey that further underpins our dedicated Training Department that will enable our staff to seek a higher qualification within the industry that will fit perfectly with our comprehensive training programs already in place which has been integral in our ability to gain the Gold accreditation from investors in People.”
